Medical Answering

Are you looking for an answering service that will meet your high expectations for quality, courtesy, and service? Contact Cullens Communications today. We will discuss your company's needs and objectives, and create a plan designed to meet your specific requirements.

At Cullens Communications, we raise the standard of service. In the phone answering business, long hold times and rude employees are unacceptable—this is never an issue with us.

In the health care industry, maintaining excellent customer service is the key to retaining patients and expanding your company. The answering service you choose should reflect your own standards of customer service—strengthening your relationship with patients, increasing their trust, and fulfilling your own high standards of service.

Medical answering is absolutely essential and a necessity for any professional to provide complete patient care. Because medical emergencies arise at unexpected times, day and night, you need a phone operator standing by at all times. Our services are an excellent option if you need assistance after your office is closed, or if you need extra assistance during the day.

Since 1986, Cullens Communications has been there for medical practices everywhere. Even after 20 years, our first client is still using our services, and hundreds of doctors and health care professionals turn to us to help them keep in touch with their staff and patients after hours.

Because the medical profession is so specialized, with unique terminology and situations, all of our call agents are specifically trained and attend basic terminology seminars, so that they can handle all of your calls with competence. In fact, operators must pass a series of tests before handling their first calls.

Messages are taken with your needs in mind. You have several choices: We can hold the messages for your office to check-in, relay the message verbally over the phone, or send messages via fax, e-mail, page (alpha or digital), or text message. We also provide patching services and call back confirmation to the party trying to reach you, if needed.

Let Cullens Communications act as the accurate, reliable link between you and your patients. Our services will prove an invaluable asset to your medical office, because they are designed to fit your specific needs. Best of all, service is never compromised with our competitive prices.

"We do everything we can to earn and keep your business."