Managing a healthcare center can be quite demanding. The physicians and their staff will be always working under pressure to ensure that patients get the attention and care they deserve. Handling a continuous stream of calls from patients in the midst of all this can be truly stressful. Doctors answering services can alleviate the many demands of a medical office by taking away the hassle of attending calls to your office.
It is a proven fact that outsourcing the job of handling calls to your office can relieve phone stress, improve productivity and the quality of medical care you provide to the patients in your clinic. Doctors answering services employ competent call executives who are trained to attend calls from patients with courtesy and care. They follow an approved script while answering patients’ calls so they won’t even know that they are talking to someone outside your office.
Flexibility is one of the most important features offered by top answering services. The trained call executives are on duty 24 hours a day, on all days of the year. They can receive inbound communications full time or part time, during times of call overflow or when phone lines are forwarded after hours, on weekends, and holidays.
Doctors answering services can be customized to the needs of every healthcare facility depending on their size, call traffic, specialization and other aspects of a medical practice. A truly professional answering service will also make sure that their employees are trained to comply with the latest HIPAA or Health Insurance Portability and Accountability Act. The HIPAA Privacy Rule provides federal protections for personal health information held by entities.
Cullens Communications is one of the best doctors answering services available and has been serving the medical community exclusively for over 20 years now. Their services are structured to help your practice increase worker productivity, reduce your overhead costs and improve overall patient care.