Medical answering services are becoming popular among doctors because it helps them deliver enhanced quality of care to their patients. You may ask how. When you choose a reputable answering service to handle calls from your patients, you are, in effect, relieving the stress and pressure on your regular staff. They will not be forced to answer calls in the midst of handling a critical case or drop a more important task that forms the core area of your practice, to answer a routine, non-urgent call.
As a doctor with a proliferating practice, you too will be relieved of the hassle of taking calls from patients at odd hours. Efficient and reputable medical answering services treat each and every call to your office with the same degree of care and professionalism. Your patients will be happy to get the precise information they need and in the quickest possible time. Unlike an answering machine or an interactive device, they will hear a live, gentle and caring voice every time, regardless of whether they call during office hours, afterhours, during weekends or holidays.
There are many key benefits of using medical answering services for managing patients’ calls.
- All calls are handled by skilled, trained and professional call agents
- The calls are answered according to an established protocol drawn up by you
- Calls are escalated to the on-call doctor only if it meets the criteria of an emergency call
- You can balance your professional and personal life better
- You are available to all callers to your office 24X7 on all days of the year
Cullens Communications is acclaimed by the medical community as one of the best medical answering services. They use the best technology available in the industry, offer unmatched reliability and guaranteed satisfaction. They are a HIPAA compliant service which means your patents medical records are in safe hands. You can try their 30 day risk free trial offer to experience their services.